Web2 days ago · Volume Trend Analysis. I need to make a Volume Trend Analysis for Call Volume in a call center. I have 2024-2024 Monthly & Annual volume. I also need to factor in a 1% increase over previous year and a 5% decreese for IVR calls starting July 2024. I was able to use SUM function for the annual call volume for 2024-2024 and was working on … WebLoading groups of the community. Please wait. Activity Feed; Forums; Blog; Members; Groups; © 2024 - Call Center Forum
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WebThe Call Center / BPO forum covers: Working in a Call Center Business Process Outsourcing. Forum Tools. Mark This Forum Read View Parent Forum; Search Forum. Show Threads Show Posts. Advanced Search. Threads in This Forum. Title / Thread Starter Replies / Views Last Post By. WebOutbound: ~360-540 individually in a 9 hr shift and ~1800-2700 collectively (between 5-16 people) during a 9 hour shift. All the numbers kinda go down during the weekend, … WebApr 13, 2024 · AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData. Ask Me Anything Event From Wednesday, 16th November, 2024 until Tuesday, 29th November, 2024 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist... i did not eat breakfast in spanish